At Petquiry, we try our hardest to make your shopping experience as smooth as possible. When refunding, please take note of the following, as we remain firm on our refund policy with all of our customers.
- We offer FREE Shipping on all orders, FREE Shipping on International orders too.
- Our expected shipping times range from 10 to 30 days
- The item must be defected or lost and requires a picture from the customer in order to qualify for a refund
- If the item is lot due to shipping irregularities a picture is required for the parcel page to show the weight of the parcel
- We do not offer refunds by the original method of payment. No exceptions.
- To process any refunds, you must notify us within 10 days of receiving the merchandise.